Terms & Conditions
Order Delivery/Pickup:
At ABCO, we understand that delivery is an important part of the buying process We offer curbside delivery or pickup, which means that all items will be dropped off or picked up at the curbside, driveway, or garage (if no obstruction to wheel passage). Please note that ABCO nor the delivery company will not be responsible for any damages to the customer’s property if the item/s is delivered to or picked up from anywhere other than curbside.
Return & Refund Policy:
Cancellation/Return Policy:
At ABCO, we do our best to provide quality products at affordable prices. We do understand how frustrating it can be when purchases don’t work out. As a courtesy, we do everything we can to make the returns process fast and simple. We offer a 15-day return policy. Items may be returned for a refund or exchange with original receipt within 15 days after pickup/delivery date and must be in its original
condition/packaging, and in resalable condition in order to be eligible for a return or exchange. No returns will be accepted without the prior authorization by ABCO All returns, exchanges and cancellations must be approved and are subject to a minimum 40% restocking fee and the balance will be refunded in the original form of payment All returned items are subject to inspection before a credit is issued and must be accompanied with an original receipt or proof of purchase.
To start a return or exchange, you can contact us at abcohomesupplies@gmail.com. Please provide your invoice number as proof of purchase, and all relevant products in the email, as well as the reason for return or exchange. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it takes time for your bank or credit card company to process and post the refund.
Items are not eligible to be returned or exchanged if:
- Item was Customized, Modified or Discontinued items
- Item was used, damaged or show signs of installation
- tem was returned without the original invoice
- Item was returned without the original or damaged packaging
- Item was on sale or discounted
Damages, Shortages or Incorrectly shipped items:
We strive to minimize shipping damage by choosing reputable shipping carriers and professional packaging materials. In addition, we thoroughly inspect every item before they are being shipped out. However, there are no damage proof items. Therefore, it is the responsibility of all customers to inspect their order at the time of pickup or delivery. Customers must contact us immediately if they receive any defects, damaged or incorrectly shipped item/s and note all details on the Proof of Delivery before signing. This is a
prerequisite for submitting claims for reimbursement for damaged products to the logistics
company.
No Damage/Product Claims will be accepted after pick up or delivery. It is the responsibility of all customers to inspect their order at the time of pick up or delivery Please be aware that signing the POD without first inspecting the products instantly absolves the client of any liability for any potential damages, eliminating any future claims against the logistics business. Any claims reported but not noted on the Proof of Delivery will not be considered for return or re-shipment.
ABCO will replace all damaged or incorrectly shipped item/s within 7 days of delivery. For any damaged item/s, pictures must be taken of the damage/s and sent to abcohomesupplies@gmail.com in order for a determination to be made by ABCO to replace and arrange the return of the damaged item/s to ABCO. As soon as we receive pictures and supporting documents of any damages or incorrectly shipped items, we will immediately begin the process to replace all items within the specified 7 days timeframe.
Delivery Refusal:
Any refused delivery are the customers responsibility. The original shipping fee will be non-refundable and a 50% restocking fee will apply.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment
method within 10 business days. Please note, it can take some time for your bank or credit card company to process and post your refund If more than 15 business days have passed since we’ve approved your return, please contact us at abcohomesupplies@gmail.com
Return Shipping Cost:
Return shipping cost is the customer’s responsibility and may be arranged by customer, or by us. If we arrange the return shipping for you, the return shipping cost will be deducted from the refund amount.
